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Literature review on employee retention in bpo

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insight on how employee retention is relevant in present business context. ... level employees in two leading BPO companies in Chennai. ... Literature review.
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1.7 Scope of the study. 11. 2.0 Literature Review. 11. 2.1 Introduction. 11. 2.2 BPO: An overview. 12. 2.2.1 Market Size of BPO in India. 12. 2.2.2 Growth of Indian ...
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Employee turnover is a critical issue and pretty high in the BPO industry. Managers are ... A brief review of literature brings in more insights on this research area.
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Based on the gaps identified from the literature, ... Key words: ITES/BPO, employee turnover, individual- and organization- level turn ..... International Review of.
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Scope: Deals with QWL in BPO employees in Hyderabad, Telangana. Limitations : ... Quality of Working Life of BPO employees: Literature Review. 359 ... satisfaction and employee turnover”,” Journal of Applied Psychology, 67 (1), pp. 53-9.
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A survey instrument was developed for the study to ... REVIEW OF LITERATURE ... dimensions of employee retention in BPO industry in Kerala in order to ...
The problem of low employee retention can be addressed through a variety of ... There is strong evidence in the literature that creative and productive employees ... This research attempts to identify determinants of talent s' retention in BPO ( ITeS) .... the organization through an empirical survey of employees of selected BPO ...
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employee retention and leadership, job satisfaction, and organisational commitment. The secondary contribution is the study of .... Chapter 2 : Literature Review .
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2.4 Employee Turnover and Retention in Non-Profit Organizations. 2.5 Turnover ... The chapter provides a review of available literature in the area of employee.
This word is being used in place of Employees turnover in an organization, used ... LITERATURE REVIEW Literature reviews is an account of what has been ...
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